TY - GEN
T1 - Labor saving and labor making of value in online congratulatory messages
AU - Kim, Jennifer G.
AU - Park, Stephany
AU - Karahalios, Karrie
AU - Twidale, Michael
N1 - Publisher Copyright:
© Springer International Publishing Switzerland 2015.
PY - 2015
Y1 - 2015
N2 - Social reminder interfaces on social networking sites (SNSs), such as the Facebook birthday reminder, make sending a congratulatory message easier than ever. However, the lower cost in time and effort can also devalue a simple message, and one-click congratulations may be criticized as impersonal. Nevertheless, they are still widely used. In this paper, we investigate how people find value in short congratulatory birthday messages on Facebook despite the criticism. We conducted interviews with 17 participants with the aid of a reflective prompting tool developed to aggregate participants’ previous birthday posts. Participants found the most value in personalized birthday posts, posts for reconnecting with dormant ties, and in the presentation of public affirmation posts for their imagined audience. We use signaling theory to interpret our findings and explain how a social reminder interface that lowers the cost in time for sending congratulatory messages can be both beneficial and problematic.
AB - Social reminder interfaces on social networking sites (SNSs), such as the Facebook birthday reminder, make sending a congratulatory message easier than ever. However, the lower cost in time and effort can also devalue a simple message, and one-click congratulations may be criticized as impersonal. Nevertheless, they are still widely used. In this paper, we investigate how people find value in short congratulatory birthday messages on Facebook despite the criticism. We conducted interviews with 17 participants with the aid of a reflective prompting tool developed to aggregate participants’ previous birthday posts. Participants found the most value in personalized birthday posts, posts for reconnecting with dormant ties, and in the presentation of public affirmation posts for their imagined audience. We use signaling theory to interpret our findings and explain how a social reminder interface that lowers the cost in time for sending congratulatory messages can be both beneficial and problematic.
KW - One-click congratulatory messages
KW - Social reminder interfaces
UR - http://www.scopus.com/inward/record.url?scp=84951872241&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84951872241&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-27433-1_17
DO - 10.1007/978-3-319-27433-1_17
M3 - Conference contribution
AN - SCOPUS:84951872241
SN - 9783319274324
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 245
EP - 260
BT - Social Informatics - 7th International Conference, SocInfo 2015, Proceedings
A2 - Liu, Tie-Yan
A2 - Zhu, Wenwu
A2 - Scollon, Christie Napa
PB - Springer
T2 - 7th International Conference on Social Informatics, SocInfo 2015
Y2 - 9 December 2015 through 12 December 2015
ER -