Abstract
Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 103-106 |
| Number of pages | 4 |
| Journal | Internet Reference Services Quarterly |
| Volume | 11 |
| Issue number | 1 |
| DOIs | |
| State | Published - Aug 20 2006 |
Keywords
- Chat
- Instant messaging
- Virtual reference
ASJC Scopus subject areas
- Library and Information Sciences