Instant messaging and chat reference

Research output: Contribution to journalReview articlepeer-review

Abstract

Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.

Original languageEnglish (US)
Pages (from-to)103-106
Number of pages4
JournalInternet Reference Services Quarterly
Volume11
Issue number1
DOIs
StatePublished - Aug 20 2006

Keywords

  • Chat
  • Instant messaging
  • Virtual reference

ASJC Scopus subject areas

  • Library and Information Sciences

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