Instant messaging and chat reference

Research output: Contribution to journalReview articlepeer-review


Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.

Original languageEnglish (US)
Pages (from-to)103-106
Number of pages4
JournalInternet Reference Services Quarterly
Issue number1
StatePublished - Aug 20 2006


  • Chat
  • Instant messaging
  • Virtual reference

ASJC Scopus subject areas

  • Library and Information Sciences


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