Infrastructure for telework: electronic communication at Texaco

Gerardine DeSanctis, Brad M. Jackson, Marshall Scott Poole, Gary W. Dickson

Research output: Contribution to conferencePaperpeer-review


Support of global, cross-functional, and mobile workers in a large organization requires fast, responsive, and highly integrated electronic communication systems. This case illustrates the technical, social, and political complexities involved in developing such an infrastructure in large firms. This study shows how the investment by Texaco in the late 1980s in electronic communications systems enabled efficiencies in the divisional form of organization, but by the 1990s, this investment also served as a constraint toward further change toward a network form of organization.

Original languageEnglish (US)
Number of pages9
StatePublished - 1996
Externally publishedYes
EventProceedings of the 1996 ACM SIGCPR/SIGMIS Conference - Denver, CO, USA
Duration: Apr 11 1996Apr 13 1996


OtherProceedings of the 1996 ACM SIGCPR/SIGMIS Conference
CityDenver, CO, USA

ASJC Scopus subject areas

  • Software


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