Informing decision making in extension through importance-performance analysis and the repositioning framework

In an era of financial constraint following the Great Recession, many Extension entities have been forced tomake difficult decisions; some have adopted alternative funding strategies whereas others have acceptedreductions in service delivery and staffing levels. In this article we describe how importance-performanceanalysis and the repositioning framework may be combined to help inform resource-related decision making inExtension. To do so, we provide an example drawn from an evaluation of local recreation services. Theapproach and recommendations we detail can be valuable resources for Extension professionals faced withdifficult decisions regarding limited resources.