Information discovery insights gained from multiPAC, a prototype library discovery system

At the University of Nevada Las Vegas Libraries, as in most libraries, resources are dispersed into a number of closed "silos" with an organization-centric, rather than patron-centric, layout. Patrons frequently have trouble navigating and discovering the dozens of disparate interfaces, and any attempt at a global overview of our information offerings is at the same time incomplete and highly complex. While consolidation of interfaces is widely considered to be desirable, certain challenges have made it elusive in practice.