Inclusion and identification in virtual workgroups: (When) does leader-member virtual communication matter?

Ravi S. Gajendran, Aparna Joshi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Creating and sustaining strong member psychological connections to the group is challenging in virtual teams. In such settings, can virtual communication with team leader foster member inclusion and identification? Further, because cultural and national diversity have been identified as a key characteristic of virtual teams (e.g., Gibson & Gibbs, 2006) can member cultural orientation directly and indirectly predict workgroup identification? To answer these questions, we develop and test a theoretical framework that integrates leader-member virtual communication, member cultural orientation, and perceived inclusion in decision-making to predict workgroup identification. Findings from a multi-level investigation based on sample of 234 virtual team members embedded in 41 virtual teams suggests that dyadic leader-member virtual communication directly and indirectly influences workgroup identification. Member cultural orientation predicts workgroup identification in complex ways. Allocentrism predisposes members to identify with the workgroup; however, sustaining identification of idiocentric members may depend on leader-member virtual communication.

Original languageEnglish (US)
Title of host publicationAcademy of Management 2011 Annual Meeting - West Meets East
Subtitle of host publicationEnlightening. Balancing. Transcending, AOM 2011
PublisherAcademy of Management
DOIs
StatePublished - 2011
Event71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011 - San Antonio, TX, United States
Duration: Aug 12 2011Aug 16 2011

Other

Other71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011
CountryUnited States
CitySan Antonio, TX
Period8/12/118/16/11

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Keywords

  • Distributed teams
  • Identification
  • Virtual teams

ASJC Scopus subject areas

  • Management Information Systems
  • Management of Technology and Innovation
  • Industrial relations

Cite this

Gajendran, R. S., & Joshi, A. (2011). Inclusion and identification in virtual workgroups: (When) does leader-member virtual communication matter? In Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011 Academy of Management. https://doi.org/10.5464/AMBPP.2011.23.a