Improving practice through non-instructional technology platforms: A case for technology's role in a nonprofit network

This case study describes the processes and outcomes of intentional efforts to formalize and enable learning, communication, and collaboration in a network of nonprofit practitioners to enhance the capacity and effectiveness of member organizations. After identifying a need for nonprofits in Central Illinois to have increased awareness of others' efforts and work together to a greater extent, a technology-enabled Community of Practice (CoP) was formed to facilitate positive change. After a short period of implementation, an evaluation found that the virtual CoP was valued by members as an important source of learning, networking, and finding resources. Further, intentional efforts to facilitate nonprofit network activities and productivity led to meaningful outcomes in this community and members' performance. This case study serves as a non-instructional Human Performance Technology (HPT) example for consideration by organizations seeking to support informal learning among nonprofit employees and stakeholders in order to improve and sustain members' performance.