Impact of ISO 9000 certification on training and development activities: An exploratory study

Hesan A. Quazi, Ronald L. Jacobs

Research output: Contribution to journalArticlepeer-review


The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This exploratory study examined the nature and extent of impact of ISO 9001 certification on training and development activities of organizations operating in Singapore. A survey approach was adopted. The respondents were asked to indicate the nature and extent of human resource development (HRD) activities three years before and three years after ISO certification. They were also asked to indicate whether the changes, if any, were due to the certification only or other reasons. The findings indicated improvements in training needs analysis, training design, training delivery, training evaluation and HRD activities in the sample organizations. The small sample size has constrained the authors' ability to generalize the findings. Researchers interested in the topic may like to request a copy of the survey instrument that was used in this study and carry out similar studies in other ISO member countries to validate (or disprove) the findings of this study.

Original languageEnglish (US)
Pages (from-to)497-517
Number of pages21
JournalInternational Journal of Quality and Reliability Management
Issue number5
StatePublished - 2004
Externally publishedYes


  • ISO 9000 series
  • Singapore
  • Training

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management


Dive into the research topics of 'Impact of ISO 9000 certification on training and development activities: An exploratory study'. Together they form a unique fingerprint.

Cite this