“I'm stuck!”: A contextual inquiry of people with visual impairments in authentication

Bryan Dosono, Jordan Hayes, Yang Wang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Current authentication mechanisms pose significant challenges for people with visual impairments. This paper presents results from a contextual inquiry study that investigated the experiences this population encounters when logging into their computers, smart phones, and websites that they use. By triangulating results from observation, contextual inquiry interviews and a hierarchical task analysis of participants' authentication tasks, we found that these users experience various difficulties associated with the limitations of assistive technologies, suffer noticeable delays in authentication and fall prey to confusing login challenges. The hierarchical task analysis uncovered challenging and time-consuming steps in the authentication process that participants performed. Our study raises awareness of these difficulties and reveals the limitations of current authentication experiences to the security community. We discuss implications for designing accessible authentication experiences for people with visual impairments.

Original languageEnglish (US)
Title of host publicationSOUPS 2015 - Proceedings of the 11th Symposium on Usable Privacy and Security
PublisherUSENIX Association
Pages151-168
Number of pages18
ISBN (Electronic)9781931971249
StatePublished - 2019
Event11th Symposium on Usable Privacy and Security, SOUPS 2015 - Ottawa, Canada
Duration: Jul 22 2015Jul 24 2015

Publication series

NameSOUPS 2015 - Proceedings of the 11th Symposium on Usable Privacy and Security

Conference

Conference11th Symposium on Usable Privacy and Security, SOUPS 2015
CountryCanada
CityOttawa
Period7/22/157/24/15

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Safety, Risk, Reliability and Quality

Fingerprint Dive into the research topics of '“I'm stuck!”: A contextual inquiry of people with visual impairments in authentication'. Together they form a unique fingerprint.

  • Cite this

    Dosono, B., Hayes, J., & Wang, Y. (2019). “I'm stuck!”: A contextual inquiry of people with visual impairments in authentication. In SOUPS 2015 - Proceedings of the 11th Symposium on Usable Privacy and Security (pp. 151-168). (SOUPS 2015 - Proceedings of the 11th Symposium on Usable Privacy and Security). USENIX Association.