TY - GEN
T1 - “I'm stuck!”
T2 - 11th Symposium on Usable Privacy and Security, SOUPS 2015
AU - Dosono, Bryan
AU - Hayes, Jordan
AU - Wang, Yang
N1 - Funding Information:
The contents of this paper were developed under a grant from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR grant number 90DP0061-01-00). NIDILRR is a Center within the Administration for Community Living (ACL), Department of Health and Human Services (HHS). The contents of this paper do not necessarily represent the policy of NIDILRR, ACL, HHS, and readers should not assume endorsement by the United States Federal Government. We would like to thank our participants for sharing their experiences and insights. We also acknowledge Natã Barbosa, Huichuan Xia, Yun Huang, Kevin Du, Joon Park and other colleagues in the Social Computing Systems (SALT) Lab at Syracuse University as well as Markel Vigo, Mike Just, Jeffery Bigham, Amy Hurst, Aaron Steinfeld, Sonia Chiasson and anonymous reviewers for their feedback and help.
Funding Information:
The contents of this paper were developed under a grant from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR grant number 90DP0061-01-00). NIDILRR is a Center within the Administration for Community Living (ACL), Department of Health and Human Services (HHS). The contents of this paper do not necessarily represent the policy of NIDILRR, ACL, HHS, and readers should not assume endorsement by the United States Federal Government.
Publisher Copyright:
© 2015 by The USENIX Association.
PY - 2019
Y1 - 2019
N2 - Current authentication mechanisms pose significant challenges for people with visual impairments. This paper presents results from a contextual inquiry study that investigated the experiences this population encounters when logging into their computers, smart phones, and websites that they use. By triangulating results from observation, contextual inquiry interviews and a hierarchical task analysis of participants' authentication tasks, we found that these users experience various difficulties associated with the limitations of assistive technologies, suffer noticeable delays in authentication and fall prey to confusing login challenges. The hierarchical task analysis uncovered challenging and time-consuming steps in the authentication process that participants performed. Our study raises awareness of these difficulties and reveals the limitations of current authentication experiences to the security community. We discuss implications for designing accessible authentication experiences for people with visual impairments.
AB - Current authentication mechanisms pose significant challenges for people with visual impairments. This paper presents results from a contextual inquiry study that investigated the experiences this population encounters when logging into their computers, smart phones, and websites that they use. By triangulating results from observation, contextual inquiry interviews and a hierarchical task analysis of participants' authentication tasks, we found that these users experience various difficulties associated with the limitations of assistive technologies, suffer noticeable delays in authentication and fall prey to confusing login challenges. The hierarchical task analysis uncovered challenging and time-consuming steps in the authentication process that participants performed. Our study raises awareness of these difficulties and reveals the limitations of current authentication experiences to the security community. We discuss implications for designing accessible authentication experiences for people with visual impairments.
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UR - http://www.scopus.com/inward/citedby.url?scp=85030833235&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85030833235
T3 - SOUPS 2015 - Proceedings of the 11th Symposium on Usable Privacy and Security
SP - 151
EP - 168
BT - SOUPS 2015 - Proceedings of the 11th Symposium on Usable Privacy and Security
PB - USENIX Association
Y2 - 22 July 2015 through 24 July 2015
ER -