I need your encouragement! Requesting supportive comments on social media reduces test anxiety

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Many students underperform on exams due to experiencing high test anxiety. We report on a study comparing a novel intervention of seeking support from one's social network to the more common approaches of expressive writing and studying task-relevant materials for simulated open-ended test questions. We measured in-the-moment (state) anxiety before and after each intervention, and correctness of the solutions. We also surveyed students to learn about their perceptions of the interventions. Our results showed that social support decreased the anxiety of high test-anxious students by 21% with the reduction in anxiety correlating with the number of messages received. Social support also allowed high test-anxious students to score at the level of low test-anxious students. Expressive writing showed a similar effect, but increased the anxiety of low test-anxious students by 61%. Studying task materials had no effect on anxiety and high test-anxious students performed worse than low test-anxious students. Despite benefiting from social support, we found that students were uncomfortable soliciting support from their online social network. Realizing the benefits of this approach may therefore require different formulations of social support in practice.

Original languageEnglish (US)
Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Subtitle of host publicationExplore, Innovate, Inspire
PublisherAssociation for Computing Machinery
Pages736-747
Number of pages12
ISBN (Electronic)9781450346559
DOIs
StatePublished - May 2 2017
Event2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017 - Denver, United States
Duration: May 6 2017May 11 2017

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2017-May

Other

Other2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017
CountryUnited States
CityDenver
Period5/6/175/11/17

Fingerprint

Students

Keywords

  • Anxiety
  • Expressive writing
  • Programming
  • Social support

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Deloatch, R., Bailey, B. P., Kirlik, A., & Zilles, C. (2017). I need your encouragement! Requesting supportive comments on social media reduces test anxiety. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire (pp. 736-747). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2017-May). Association for Computing Machinery. https://doi.org/10.1145/3025453.3025709

I need your encouragement! Requesting supportive comments on social media reduces test anxiety. / Deloatch, Robert; Bailey, Brian P; Kirlik, Alex; Zilles, Craig.

CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Association for Computing Machinery, 2017. p. 736-747 (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2017-May).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Deloatch, R, Bailey, BP, Kirlik, A & Zilles, C 2017, I need your encouragement! Requesting supportive comments on social media reduces test anxiety. in CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Conference on Human Factors in Computing Systems - Proceedings, vol. 2017-May, Association for Computing Machinery, pp. 736-747, 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017, Denver, United States, 5/6/17. https://doi.org/10.1145/3025453.3025709
Deloatch R, Bailey BP, Kirlik A, Zilles C. I need your encouragement! Requesting supportive comments on social media reduces test anxiety. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Association for Computing Machinery. 2017. p. 736-747. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/3025453.3025709
Deloatch, Robert ; Bailey, Brian P ; Kirlik, Alex ; Zilles, Craig. / I need your encouragement! Requesting supportive comments on social media reduces test anxiety. CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Association for Computing Machinery, 2017. pp. 736-747 (Conference on Human Factors in Computing Systems - Proceedings).
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