"I Go Beyond and Beyond" Examining the Invisible Work of Home Health Aides

Joy Ming, Elizabeth Kuo, Katie Go, Emily Tseng, John Kallas, Aditya Vashistha, Madeline Sterling, Nicola Dell

Research output: Contribution to journalArticlepeer-review


Home health aides are paid professionals who provide long-term care to an expanding population of adults who need it. However, aides' work is often unrecognized by the broader caregiving team despite being in demand and crucial to care - -an invisibility reinforced by ill-suited technological tools. In order to understand the invisible work aides perform and its relationship to technology design, we interviewed 13 aides employed by home care agencies in New York City. These aides shared examples that demonstrated the intertwined nature of both types of invisible work (i.e., emotions- and systems-based) and expanded the sociological mechanisms of invisibility (i.e., sociocultural, sociolegal, sociospatial) to include the sociotechnical. Through these findings, we investigate the opportunities, tensions, and challenges that could inform the design of tools created for these important, but often overlooked, frontline caregivers.

Original languageEnglish (US)
Article number59
JournalProceedings of the ACM on Human-Computer Interaction
Issue numberCSCW1
StatePublished - Apr 16 2023
Externally publishedYes


  • caregiving
  • emotional labor
  • frontline health workers
  • future of work
  • invisible work
  • sociotechnical mechanisms of invisibility

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Human-Computer Interaction
  • Computer Networks and Communications


Dive into the research topics of '"I Go Beyond and Beyond" Examining the Invisible Work of Home Health Aides'. Together they form a unique fingerprint.

Cite this