How much is enough? Managing chat length

David Ward

doi:10.1300/J136v10n02_08

How much is enough? Managing chat length

David Ward

University Library

Research output: Contribution to journal › Article › peer-review

Abstract

Chat reference transactions can take much more time than the same interactions in traditional face-to-face encounters. Many libraries have recognized this and incorporated guidelines for managing chat length into their virtual reference policies. This article summarizes a sample of these policies, and suggests some practices for helping train staff to manage longer chats efficiently

Original language	English (US)
Pages (from-to)	89-93
Number of pages	5
Journal	Internet Reference Services Quarterly
Volume	10
Issue number	2
DOIs	https://doi.org/10.1300/J136v10n02_08
State	Published - Jul 7 2005

Keywords

Chat
Time management
Training
Virtual reference

ASJC Scopus subject areas

Library and Information Sciences

Online availability

10.1300/J136v10n02_08

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How much is enough? Managing chat length

Abstract

Keywords

ASJC Scopus subject areas

Online availability

Library availability

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