How employee assistance programs determine service utilization: A survey and recommendations

Wynne S. Korr, Joan F. Ruez

Research output: Contribution to journalArticlepeer-review

Abstract

A survey of Employee Assistance Programs investigated how utilization of services was quantified. Many inconsistencies were found. Few programs reported a penetration rate, and each one that did used a different formula. A model is presented to deal with these problems.

Original languageEnglish (US)
Pages (from-to)367-371
Number of pages5
JournalEvaluation and Program Planning
Volume9
Issue number4
DOIs
StatePublished - 1986

ASJC Scopus subject areas

  • Business and International Management
  • Social Psychology
  • Geography, Planning and Development
  • Strategy and Management
  • Public Health, Environmental and Occupational Health

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