Hazard rate estimation for call center customer patience time

Keyphrases

• Rate Estimation 100%
• Call Center 100%
• Hazard Function 100%
• Hazard Rate 100%
• Patience Time 100%
• Customer Patience 100%
• Event Time 66%
• Estimation Method 33%
• Difficult Problem 33%
• Nonparametric 33%
• Regression Techniques 33%
• Function Estimation 33%
• Regression Problem 33%
• Transformed Data 33%
• Trial Data 33%
• Operational Planning 33%
• Nonparametric Regression 33%
• Count Data 33%
• Regression Function 33%
• Data Collection System 33%
• Event Counts 33%
• Variance Function 33%
• Right Censoring 33%
• Right-censored Data 33%
• Health Insurance Plans 33%
• Call Center Data 33%
• Workforce Scheduling 33%
• Workforce Staffing 33%
• Heteroscedastic Variance 33%

Mathematics

• Hazard Function 100%
• Hazard Rate 100%
• Event Time 66%
• time interval τ 33%
• Binning 33%
• Numerical Analysis 33%
• Control Group 33%
• Count Data 33%
• Regression Function 33%
• Data Center 33%
• Variance Function 33%
• Censored Data 33%
• Transformed Data 33%