Abstract
Change management research has largely ignored the effects of organizational change history in shaping employee attitudes and behavior. Using schema theory, this paper develops and tests a model of the effects of poor change management history (PCMH) on employee attitudes (trust, job satisfaction, turnover intentions, cynicism and openness to change) and actual turnover. In two studies that relate employee attitudes to actual events in the organization, we found that PCMH, through PCMH-schema, led to lower trust, job satisfaction and openness to change, and higher cynicism and turnover intentions. Also, PCMH-schema predicted employee turnover over two years.
| Original language | English (US) |
|---|---|
| State | Published - 2007 |
| Externally published | Yes |
| Event | 67th Annual Meeting of the Academy of Management, AOM 2007 - Philadelphia, PA, United States Duration: Aug 3 2007 → Aug 8 2007 |
Other
| Other | 67th Annual Meeting of the Academy of Management, AOM 2007 |
|---|---|
| Country/Territory | United States |
| City | Philadelphia, PA |
| Period | 8/3/07 → 8/8/07 |
Keywords
- Openness to change
- Organizational change cynicism
- Poor change management history
ASJC Scopus subject areas
- Management Information Systems
- Management of Technology and Innovation