Generative feature language models for mining implicit features from customer reviews

Shubhra Kanti Karmaker Santu, Parikshit Sondhi, Cheng Xiang Zhai

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Online customer reviews are very useful for both helping consumers make buying decisions on products or services and providing business intelligence. However, it is a challenge for people to manually digest all the opinions buried in large amounts of review data, raising the need for automatic opinion summarization and analysis. One fundamental challenge in automatic opinion summarization and analysis is to mine implicit features, i.e., recognizing the features implicitly mentioned (referred to) in a review sentence. Existing approaches require many ad hoc manual parameter tuning, and are thus hard to optimize or generalize; their evaluation has only been done with Chinese review data. In this paper, we propose a new approach based on generative feature language models that can mine the implicit features more effectively through unsupervised statistical learning. The parameters are optimized automatically using an Expectation-Maximization algorithm. We also created eight new data sets to facilitate evaluation of this task in English. Experimental results show that our proposed approach is very effective for assigning features to sentences that do not explicitly mention the features, and outperforms the existing algorithms by a large margin.

Original languageEnglish (US)
Title of host publicationCIKM 2016 - Proceedings of the 2016 ACM Conference on Information and Knowledge Management
PublisherAssociation for Computing Machinery
Pages929-938
Number of pages10
ISBN (Electronic)9781450340731
DOIs
StatePublished - Oct 24 2016
Event25th ACM International Conference on Information and Knowledge Management, CIKM 2016 - Indianapolis, United States
Duration: Oct 24 2016Oct 28 2016

Publication series

NameInternational Conference on Information and Knowledge Management, Proceedings
Volume24-28-October-2016

Other

Other25th ACM International Conference on Information and Knowledge Management, CIKM 2016
Country/TerritoryUnited States
CityIndianapolis
Period10/24/1610/28/16

ASJC Scopus subject areas

  • General Decision Sciences
  • General Business, Management and Accounting

Fingerprint

Dive into the research topics of 'Generative feature language models for mining implicit features from customer reviews'. Together they form a unique fingerprint.

Cite this