Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils

Koustuv Saha; Eshwar Chandrasekharan

doi:10.1145/3632754.3632939

Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This proposal aims to provide an empirical understanding of how conversational AI-driven personal assistants can operate effectively and ethically in the workplace. In particular, we will carefully design and build a prototype for a new AI-powered workplace assistant called SAILOR, conduct user studies to understand user expectations and concerns around AI-driven personal assistants like SAILOR, and develop a conceptual framework to evaluate the benefits and harms of human-centered AI systems, ensuring their deployment aligns with high standards of functionality and ethics. In addition, we seek to provide a comprehensive set of guidelines and recommendations for the responsible design of such tools. Our findings will have broad implications for the ethical design, development, and deployment of AI-driven systems for human-centered applications like assisting workers in the workplace.

Original language	English (US)
Title of host publication	FIRE 2023 - Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval Evaluation
Editors	Debasis Ganguly, Srijoni Majumdar, Bhaskar Mitra, Parth Gupta, Surupendu Gangopadhyay, Prasenjit Majumder, Prasenjit Majumder
Publisher	Association for Computing Machinery
Pages	133-135
Number of pages	3
ISBN (Electronic)	9798400716324
DOIs	https://doi.org/10.1145/3632754.3632939
State	Published - Dec 15 2023
Event	15th Annual Meeting of the Forum for Information Retrieval Evaluation, FIRE 2023 - Panjim, India Duration: Dec 15 2023 → Dec 18 2023

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	15th Annual Meeting of the Forum for Information Retrieval Evaluation, FIRE 2023
Country/Territory	India
City	Panjim
Period	12/15/23 → 12/18/23

Keywords

future of work
generative AI
information workers
workplace

ASJC Scopus subject areas

Human-Computer Interaction
Computer Networks and Communications
Computer Vision and Pattern Recognition
Software

Online availability

10.1145/3632754.3632939

Library availability

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Saha, K., & Chandrasekharan, E. (2023). Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils. In D. Ganguly, S. Majumdar, B. Mitra, P. Gupta, S. Gangopadhyay, P. Majumder, & P. Majumder (Eds.), FIRE 2023 - Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval Evaluation (pp. 133-135). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3632754.3632939

Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils. / Saha, Koustuv ; Chandrasekharan, Eshwar.
FIRE 2023 - Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval Evaluation. ed. / Debasis Ganguly; Srijoni Majumdar; Bhaskar Mitra; Parth Gupta; Surupendu Gangopadhyay; Prasenjit Majumder; Prasenjit Majumder. Association for Computing Machinery, 2023. p. 133-135 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Saha, K & Chandrasekharan, E 2023, Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils. in D Ganguly, S Majumdar, B Mitra, P Gupta, S Gangopadhyay, P Majumder & P Majumder (eds), FIRE 2023 - Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval Evaluation. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 133-135, 15th Annual Meeting of the Forum for Information Retrieval Evaluation, FIRE 2023, Panjim, India, 12/15/23. https://doi.org/10.1145/3632754.3632939

Saha K , Chandrasekharan E. Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils. In Ganguly D, Majumdar S, Mitra B, Gupta P, Gangopadhyay S, Majumder P, Majumder P, editors, FIRE 2023 - Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval Evaluation. Association for Computing Machinery. 2023. p. 133-135. (ACM International Conference Proceeding Series). doi: 10.1145/3632754.3632939

Saha, Koustuv ; Chandrasekharan, Eshwar. / Future of Workplace Conversational AI-driven Personal Assistants : Promises and Perils. FIRE 2023 - Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval Evaluation. editor / Debasis Ganguly ; Srijoni Majumdar ; Bhaskar Mitra ; Parth Gupta ; Surupendu Gangopadhyay ; Prasenjit Majumder ; Prasenjit Majumder. Association for Computing Machinery, 2023. pp. 133-135 (ACM International Conference Proceeding Series).

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Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils

Abstract

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Conference

Keywords

ASJC Scopus subject areas

Online availability

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