Frontiers in service science: Fintech operations-an overview of recent developments and future research directions

Baile Lu, Shuai Hao, Michael Pinedo, Yuqian Xu

Research output: Contribution to journalArticlepeer-review

Abstract

In this paper, we provide a survey of recent developments in the fintech (financial technology) industry, focusing on the operational structures, the technologies involved, and the operational risks associatedwith the newsystems. In particular,we discuss payment systems, algorithmic trading, robo-advisory, crowdfunding, and peer-to-peer lending. In the conclusion section, we discuss various romising research directions.

Original languageEnglish (US)
Pages (from-to)19-35
Number of pages17
JournalService Science
Volume13
Issue number1
DOIs
StatePublished - Mar 2021

Keywords

  • Fintech
  • Operational risk
  • Service design
  • Service operations

ASJC Scopus subject areas

  • Business and International Management
  • Modeling and Simulation
  • Management Science and Operations Research
  • Marketing

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