Feeling left out? The mediating role of perceived rejection on workgroup mistreatment and affective, behavioral, and organizational outcomes and the moderating role of organizational norms

Nikki L. Penhaligon, Winnifred R. Louis, Simon Lloyd David Restubog

Research output: Contribution to journalArticle


This two-study paper examines the detrimental impact of workgroup mistreatment and the mediating role of perceived rejection. In Study 1, perceived rejection emerged as a mediator between workgroup mistreatment and depression, organization-based self-esteem, organizational deviance, and organizational citizenship behaviors. In Study 2, the role of organizational norms was examined. Employees who experienced supportive organizational norms reported lower levels of perceived rejection, depression and turnover intentions, and higher levels of organization-based self-esteem and job satisfaction. Employees in the supportive norms condition reported that they were more likely to seek reconciliation after experiencing mistreatment than those who experienced low support. Perceived rejection also emerged as a mediator. Results, practical implications, and future research directions are discussed.

Original languageEnglish (US)
Pages (from-to)480-497
Number of pages18
JournalJournal of Applied Social Psychology
Issue number3
StatePublished - Mar 1 2013
Externally publishedYes


ASJC Scopus subject areas

  • Social Psychology

Cite this