Factors impacting the adoption of social network sites for emergency notification purposes in universities

Wencui Han, Serkan Ada, Raj Sharman, Robin Hattersley Gray, Anand Simha

Research output: Contribution to journalArticlepeer-review

Abstract

The increasing number of campuses incidents has kindled a realisation among university officials of the need for better communication with students at such trying times. This study uses the technology, organisation and environment (TOE) framework and the theory of channel complementarity to develop an insight into the factors that contribute to social network adoption intention and to examine the relationship between traditional channels and social network sites in the context of emergency response. The findings suggest that the intention to adopt social network sites for emergency notification purposes is influenced by two factors: the rate of critical incidents on campus, and the number of traditional notification channels deployed on campus, indicating that traditional channels and social network sites complement each other. The insights presented here will aid both school authorities and business firms in making informed decisions regarding the deployment of notification technologies.

Original languageEnglish (US)
Pages (from-to)85-106
Number of pages22
JournalInternational Journal of Business Information Systems
Volume18
Issue number1
DOIs
StatePublished - 2015
Externally publishedYes

Keywords

  • Adoption
  • Business information systems
  • Campus emergency response
  • Channel complementarity
  • Emergency notifications
  • Social networks
  • Toe framework

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management
  • Management of Technology and Innovation

Fingerprint

Dive into the research topics of 'Factors impacting the adoption of social network sites for emergency notification purposes in universities'. Together they form a unique fingerprint.

Cite this