Expecting the Stars But Getting the Moon: Negotiating Around Patron Expectations in the Digital Reference Environment

Joseph E Straw

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English (US)
Title of host publication	The Virtual Reference Experience: Integrating Theory Into Practice
Editors	R. David Lankes
Publisher	Neal-Schuman
State	Published - 2004

Library availability

@inbook{3186c0a1a6f149eaa65c1281f9808299,

title = "Expecting the Stars But Getting the Moon: Negotiating Around Patron Expectations in the Digital Reference Environment",

author = "Straw, \{Joseph E\}",

year = "2004",

language = "English (US)",

editor = "Lankes, \{R. David\}",

booktitle = "The Virtual Reference Experience: Integrating Theory Into Practice",

publisher = "Neal-Schuman",

}