Original language | English (US) |
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Title of host publication | The Virtual Reference Experience: Integrating Theory Into Practice |
Editors | R. David Lankes |
Publisher | Neal-Schuman |
State | Published - 2004 |
Expecting the Stars But Getting the Moon: Negotiating Around Patron Expectations in the Digital Reference Environment
Joseph E Straw
Research output: Chapter in Book/Report/Conference proceeding › Chapter