Expecting the Stars But Getting the Moon: Negotiating Around Patron Expectations in the Digital Reference Environment

Joseph E Straw

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish (US)
Title of host publicationThe Virtual Reference Experience: Integrating Theory Into Practice
EditorsR. David Lankes
PublisherNeal-Schuman
StatePublished - 2004

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