@inproceedings{6688f8df60644a009b303d9e4aa38b9e,
title = "Expectation Conformance in Online Sound Therapy: Designing Tools for Users of Mental Wellbeing Applications",
abstract = "Mental wellbeing technologies are prevalent in digital spaces, such as content creation websites (e.g., YouTube) and mobile apps. Many users leverage such technologies and thus develop expectations for what they should provide. However, tools to verify whether these technologies conform to user expectations remain largely unexplored. We investigate this problem in the domain of binaural beats - a popular mental wellbeing technology. Using results from preliminary research, where we establish commonly held user expectations and introduce a method to measure expectation conformance, we explore the design of a tool to be used by binaural beats listeners. Through a pre-design survey with 43 participants and a user study with 28 participants, we demonstrate how tools leveraging commonly held user expectations can help users of mental wellbeing applications make informed decisions.",
keywords = "mental wellbeing, online content, user expectations",
author = "Arjun Arunasalam and Jason Tong and Habiba Farrukh and Ozmen, \{Muslum Ozgur\} and Koustuv Saha and \{Berkay Celik\}, Z.",
note = "We thank our anonymous reviewers for their valuable feedback. This work is supported by startup funding from Purdue University.; 27th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW Companion 2024 ; Conference date: 09-11-2024 Through 13-11-2024",
year = "2024",
month = nov,
day = "13",
doi = "10.1145/3678884.3681903",
language = "English (US)",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
publisher = "Association for Computing Machinery",
pages = "539--544",
editor = "Michael Bernstein and Amy Bruckman and Ujwal Gadiraju and Aaron Halfaker and Xiaojuan Ma and Fabiano Pinatti and Miriam Redi and David Ribes and Saiph Savage and Amy Zhang",
booktitle = "CSCW Companion 2024 - Companion of the 2024 Computer-Supported Cooperative Work and Social Computing",
address = "United States",
}