@inproceedings{895ea3815416423ea8bb211e0a7ce7c4,
title = "Examining Twitter Mentions Between Police Agencies and Public Users through the Lens of Stakeholder Theory",
abstract = "Police agencies increasingly leverage social media for community policing. This paper examines how municipal police agencies and public users interact on social media by examining their mentioning behaviors on Twitter. We manually annotated 7,142 tweets sent by 14 municipal police agencies within 6 months in 2015, and classi€ed 15,785 tweets where public users mentioned the agencies. .rough the lens of Stakeholder Theory, we also classi€ed 10,956 Twitter users, who either mentioned the agencies or were mentioned by the agencies, into di.erent stakeholder groups. Using both qualitative and quantitative methods, we identi€ed pa.erns of how they mentioned each other. For example, agencies mentioned more popular and local stakeholders, while less popular and non-local stakeholders sent more negative tweets. We discuss implications of the results for police agencies, which include how to be.er identify and engage stakeholders and foster community policing on Twitter.",
keywords = "Community policing, Stakeholder theory, Twitter mentions",
author = "Yun Huang and Qunfang Wu and Youyang Hou",
note = "This material is based upon work supported by the National Science Foundation under Grant No.1464312. Any opinions, Findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.; 18th Annual International Conference on Digital Government Research, DG.O 2017 ; Conference date: 07-06-2017 Through 09-06-2017",
year = "2017",
month = jun,
day = "7",
doi = "10.1145/3085228.3085316",
language = "English (US)",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
pages = "30--38",
editor = "Hinnant, \{Charles C.\} and Adegboyega Ojo",
booktitle = "DG.O 2017 - Proceedings of the 18th Annual International Conference on Digital Government Research",
address = "United States",
}