Examining the impact of administration medium on examinee perceptions and attitudes

Wendy L. Richman-Hirsch, Julie B. Olson-Buchanan, Fritz Drasgow

Research output: Contribution to journalArticlepeer-review


The present study explored the impact of administration medium on examinees' affective reactions. The research compared managers' reactions with 3 versions of the Conflict Resolution Skills Assessment (J. B. Olson-Buchanan et al., 1998) that were identical in content but varied in terms of the level of technology used: a paper-and-pencil form, a written form administered by computer (i.e., a computerized page-turner), and a multimedia form administered by computer. Managers completing the multimedia assessment perceived the assessment as more face valid and had more positive attitudes, relative to managers who completed the other 2 assessments. Computerization, however, was not enough to make a difference; instead, it was the multimedia nature of the computer presentation that resulted in the most positive affective reactions. Study limitations and implications for research and practice are discussed.

Original languageEnglish (US)
Pages (from-to)880-887
Number of pages8
JournalJournal of Applied Psychology
Issue number6
StatePublished - Dec 2000

ASJC Scopus subject areas

  • Applied Psychology


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