Examining conversations between police agencies and the public on facebook

Qunfang Wu, Saurabh Gupta, Yun Huang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Social media has emerged to be a new platform for facilitating collaboration between police agencies and the public. However, police agencies still fall short in determining the tactics and strategies to interact with the public in an effective manner. Our work focuses on analyzing conversations between police agencies and the public on Facebook. More specifically, we studied the contents of the agencies' posts, how the public commented on these posts, and further, how agencies responded to the public's comments. We generated codeschemes for categorizing the public's comments and the replies of police agencies to them. We further conducted both quantitative and qualitative analyses to understand patterns of their conversations on Facebook. Our findings suggest several practical implications for police agencies to improve their services via social media.

Original languageEnglish (US)
Title of host publicationProceedings of the 19th Annual International Conference on Digital Government Research
Subtitle of host publicationGovernance in the Data Age, DG.O 2018
EditorsCharles C. Hinnant, Anneke Zuiderwijk
PublisherAssociation for Computing Machinery,
ISBN (Electronic)9781450365260
DOIs
StatePublished - May 30 2018
Externally publishedYes
Event19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 - Delf, Netherlands
Duration: May 30 2018Jun 1 2018

Publication series

NameACM International Conference Proceeding Series

Conference

Conference19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018
Country/TerritoryNetherlands
CityDelf
Period5/30/186/1/18

Keywords

  • Conversation
  • Facebook
  • Police agency
  • The public

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Software

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