Ethnomethodologically informed ethnography and information system design

Andy Crabtree, David M. Nichols, Jon O'Brien, Mark Rouncefield, Michael B. Twidale

Research output: Contribution to journalArticlepeer-review


This paper describes ethnomethodologically informed ethnography (EM) as a methodology for information science research, illustrating the approach with the results of a study in a university library. We elucidate major differences between the practical orientation of EM and theoretical orientation of other ethnographic approaches in information science research. We address ways in which EM may be used to inform systems design and consider the issues that arise in coordinating the results of this research with the needs of information systems designers. We outline our approach to the "ethnographically informed" development of information systems in addressing some of the major problems of interdisciplinary work between system designers and EM researchers.

Original languageEnglish (US)
Pages (from-to)666-682
Number of pages17
JournalJournal of the American Society for Information Science and Technology
Issue number7
StatePublished - 2000

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications
  • Artificial Intelligence


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