Ethnomethodologically informed ethnography and information system design

Andy Crabtree, David M. Nichols, Jon O'Brien, Mark Rouncefield, Michael Bernard Twidale

Research output: Contribution to journalArticle

Abstract

This paper describes ethnomethodologically informed ethnography (EM) as a methodology for information science research, illustrating the approach with the results of a study in a university library. We elucidate major differences between the practical orientation of EM and theoretical orientation of other ethnographic approaches in information science research. We address ways in which EM may be used to inform systems design and consider the issues that arise in coordinating the results of this research with the needs of information systems designers. We outline our approach to the "ethnographically informed" development of information systems in addressing some of the major problems of interdisciplinary work between system designers and EM researchers.

Original languageEnglish (US)
Pages (from-to)666-682
Number of pages17
JournalJournal of the American Society for Information Science and Technology
Volume51
Issue number7
DOIs
StatePublished - Dec 1 2000

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ethnography
information system
Information systems
Information science
Systems analysis
information science
work system
university
methodology
Information systems design
Ethnography
System design
Methodology

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications
  • Artificial Intelligence

Cite this

Ethnomethodologically informed ethnography and information system design. / Crabtree, Andy; Nichols, David M.; O'Brien, Jon; Rouncefield, Mark; Twidale, Michael Bernard.

In: Journal of the American Society for Information Science and Technology, Vol. 51, No. 7, 01.12.2000, p. 666-682.

Research output: Contribution to journalArticle

Crabtree, Andy ; Nichols, David M. ; O'Brien, Jon ; Rouncefield, Mark ; Twidale, Michael Bernard. / Ethnomethodologically informed ethnography and information system design. In: Journal of the American Society for Information Science and Technology. 2000 ; Vol. 51, No. 7. pp. 666-682.
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