Enriched social translucence in medical crowdfunding

Jennifer G. Kim, Ha Kyung Kong, Hwajung Hong, Karrie Karahalios

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Social translucence theory argues that online collaboration systems should make contributors' activities visible to better achieve a common goal. Currently in medical crowdfunding sites, various non-monetary contributions integral to the success of a campaign, such as campaign promotions and offline support, are less visible than monetary contributions. Our work investigates ways to enrich social translucence in medical crowdfunding by aggregating and visualizing non-monetary contributions that reside outside of the current crowdfunding space. Three different styles of interactive visualizations were built and evaluated with medical crowdfunding beneficiaries and contributors. Our results reveal the perceived benefits and challenges of making the previously invisible non-monetary contributions visible using various design features in the visualizations. We discuss our findings based on the social translucence framework - visibility, awareness, and accountability - and suggest design guidelines for crowdfunding platform designers.

Original languageEnglish (US)
Title of host publicationDIS 2020 - Proceedings of the 2020 ACM Designing Interactive Systems Conference
PublisherAssociation for Computing Machinery, Inc
Pages1465-1477
Number of pages13
ISBN (Electronic)9781450369749
DOIs
StatePublished - Jul 3 2020
Event2020 ACM Conference on Designing Interactive Systems, DIS 2020 - Eindhoven, Netherlands
Duration: Jul 6 2020Jul 10 2020

Publication series

NameDIS 2020 - Proceedings of the 2020 ACM Designing Interactive Systems Conference

Conference

Conference2020 ACM Conference on Designing Interactive Systems, DIS 2020
CountryNetherlands
CityEindhoven
Period7/6/207/10/20

Keywords

  • Computer-supported collaborative work
  • Medical crowdfunding
  • Social translucence

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Human-Computer Interaction
  • Software

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