Electronic reserves: Access issues related to technology

Building a functional, efficient, and user-friendly electronic reserves system requires the interaction of many different pieces of software and technology. Electronic reserves and electronic document delivery in general present many challenges to academic libraries trying to implement or improve on current services and to make their resources more accessible to their patrons. This article examines many of the key technological issues in providing online course reserve material and analyzes possible methods for working with the technology's inherent advantages and disadvantages, based on a pilot project at the University of Illinois' Undergraduate Library.