Abstract
This paper presents Tandem's approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, our experience in incorporating the automated diagnosis into Tandem's service framework, and future work.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 348-352 |
| Number of pages | 5 |
| Journal | Proceedings - Annual International Conference on Fault-Tolerant Computing |
| State | Published - 1996 |
| Externally published | Yes |
| Event | Proceedings of the 1996 26th International Symposium on Fault-Tolerant Computing - Sendai, Jpn Duration: Jun 25 1996 → Jun 27 1996 |
ASJC Scopus subject areas
- Hardware and Architecture