Efficient service of rediscovered software problems

Inhwan Lee, Gilbert Pitt, Ravishankar K. Iyer

Research output: Contribution to journalConference articlepeer-review


This paper presents Tandem's approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, our experience in incorporating the automated diagnosis into Tandem's service framework, and future work.

Original languageEnglish (US)
Pages (from-to)348-352
Number of pages5
JournalProceedings - Annual International Conference on Fault-Tolerant Computing
StatePublished - 1996
Externally publishedYes
EventProceedings of the 1996 26th International Symposium on Fault-Tolerant Computing - Sendai, Jpn
Duration: Jun 25 1996Jun 27 1996

ASJC Scopus subject areas

  • Hardware and Architecture

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