Effects of intelligent notification management on users and their tasks

Shamsi T. Iqbal, Brian P. Bailey

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

We present a novel system for notification management and report results from two studies testing its performance and impact. The system uses statistical models to realize defer-to-breakpoint policies for managing notifications. The first study tested how well the models detect three types of breakpoints within novel task sequences. Results show that the models detect breakpoints reasonably well, but struggle to differentiate their type. Our second study explored effects of managing notifications with our system on users and their tasks. Results showed that scheduling notifications at breakpoints reduces frustration and reaction time relative to delivering them immediately. We also found that the relevance of notification content determines the type of breakpoint at which it should be delivered. The core concept of scheduling notifications at breakpoints fits well with how users prefer notifications to be managed. This indicates that users would likely adopt the use of notification management systems in practice.

Original languageEnglish (US)
Title of host publication26th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings, CHI 2008
Pages93-102
Number of pages10
DOIs
StatePublished - Dec 22 2008
Event26th Annual CHI Conference on Human Factors in Computing Systems, CHI 2008 - Florence, Italy
Duration: Apr 5 2008Apr 10 2008

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other26th Annual CHI Conference on Human Factors in Computing Systems, CHI 2008
CountryItaly
CityFlorence
Period4/5/084/10/08

Keywords

  • Breakpoint
  • Interruption
  • Notification
  • Statistical models

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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  • Cite this

    Iqbal, S. T., & Bailey, B. P. (2008). Effects of intelligent notification management on users and their tasks. In 26th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings, CHI 2008 (pp. 93-102). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1357054.1357070