Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness

Shujing Sun, Yang Gao, Huaxia Rui

Research output: Contribution to journalArticlepeer-review

Fingerprint

Dive into the research topics of 'Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness'. Together they form a unique fingerprint.

Keyphrases

Social Sciences

Economics, Econometrics and Finance