Doctor-patient communication: Guidelines for improvements

Jamye M. Hickman, Kelly E. Caine, Aideen J. Stronge, Richard Pak, Wendy A. Rogers, Arthur D. Fisk

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Effective communication between patients and their healthcare providers is essential to positive health outcomes. Older adults may be at a disadvantage during communication exchanges due to age-related sensory declines and cognitive changes. Understanding the role of these age-related changes may lead to interventions that will ameliorate the disadvantages older adults face in the health communication process. Twenty-four older adults were interviewed to obtain an understanding of the difficulties older adults face during health communication. The findings suggest that older adults do have health communication problems. They are, however, able to generate strategies to solve these problems when problems are presented in hypothetical scenarios. Based on the findings, a brochure was developed to provide strategies and guidelines to help anticipate and resolve health communication problems.

Original languageEnglish (US)
Title of host publicationProceedings of the Human Factors and Ergonomics Society 50th Annual Meeting, HFES 2006
PublisherHuman Factors and Ergonomics Society Inc.
Number of pages5
ISBN (Print)9780945289296
StatePublished - 2006
Externally publishedYes
Event50th Annual Meeting of the Human Factors and Ergonomics Society, HFES 2006 - San Francisco, CA, United States
Duration: Oct 16 2006Oct 20 2006

Publication series

NameProceedings of the Human Factors and Ergonomics Society
ISSN (Print)1071-1813


Other50th Annual Meeting of the Human Factors and Ergonomics Society, HFES 2006
Country/TerritoryUnited States
CitySan Francisco, CA

ASJC Scopus subject areas

  • Human Factors and Ergonomics


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