Do You Have Time for a Quick Chat? Designing a Conversational Interface for Sexual Harassment Prevention Training

Hyo Jin Do, Seon Hye Yang, Boo Gyoung Choi, Wayne T. Fu, Brian P. Bailey

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Sexual harassment (SH) incidents are increasing and call into question the effectiveness of traditional SH prevention training. In this paper, we introduce a proof-of-concept design of a conversational interface (CI) for understanding SH cases. Key features of the interface include that it engages the learner in a dyadic conversation, prompts the learner for guidance, and tells a story of SH from a first-person perspective. From a mixed-methods study (N=32), learners experiencing a SH vignette using the conversational interface reported feeling less overwhelmed with the content, more engaged with the situation, and more comfortable discussing the topic compared to reading the same vignette online. Participants also reported that using a first-person narrative made the vignette feel realistic and relatable. However, there was no difference in empathy between the conditions. We discuss these results and implications for designing effective SH prevention training.

Original languageEnglish (US)
Title of host publication26th International Conference on Intelligent User Interfaces, IUI 2021
PublisherAssociation for Computing Machinery
Pages542-552
Number of pages11
ISBN (Electronic)9781450380171
DOIs
StatePublished - Apr 14 2021
Event26th International Conference on Intelligent User Interfaces: Where HCI Meets AI, IUI 2021 - Virtual, Online, United States
Duration: Apr 14 2021Apr 17 2021

Publication series

NameInternational Conference on Intelligent User Interfaces, Proceedings IUI

Conference

Conference26th International Conference on Intelligent User Interfaces: Where HCI Meets AI, IUI 2021
CountryUnited States
CityVirtual, Online
Period4/14/214/17/21

Keywords

  • Conversational Interface
  • Sexual Harassment
  • Training

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction

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