Do Users’ Values Influence Trust in Automation?

Liang Tang, Priscilla Ferronato, Masooda Bashir

Research output: Chapter in Book/Report/Conference proceedingConference contribution


As automation continues to play an increasing role in our daily life, it is essential to understand human-automation trust and the factors that influence that trust. Human values related research has become increasingly crucial to the HCI community over the past decade, but there has not been a uniform standard measure to frame and define human values, and there is a lack of clarity regarding the value-centered approach. Motivated by Schwartz’s theory of fundamental human values, in this study, we investigate the relationship and the influence of human values on the formation of human trust towards automation. Specifically, how does HAI design prioritize values, which values should be emphasized during the design process, and which values will be diminished? This study, therefore, aims to provide an empirical examination of how human values can be incorporated into the design and development of automation. As a result of this study, we reveal that humans’ complacency towards trust and values are more closely aligned. In addition, values such as “openness to change” seem to contribute the most to maintaining human-automation trust. We believe our study provides the first empirical evidence for the importance of considering human values when studying human-automaton trust and provides guidance for future human-centered design.

Original languageEnglish (US)
Title of host publicationIntelligent Human Computer Interaction - 14th International Conference, IHCI 2022, Revised Selected Papers
EditorsHakimjon Zaynidinov, Madhusudan Singh, Uma Shanker Tiwary, Dhananjay Singh
Number of pages15
ISBN (Print)9783031271984
StatePublished - 2023
Event14th International Conference on Intelligent Human Computer Interaction, IHCI 2022 - Tashkent, Uzbekistan
Duration: Oct 20 2022Oct 22 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13741 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference14th International Conference on Intelligent Human Computer Interaction, IHCI 2022


  • Human Automation Interaction
  • Human Trust
  • Interaction Design

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)


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