Developing new metrics for computer-based multitasking behavior

Raquel Benbunan-Fich, Rachel F. Adler, Tamilla Mavlanova

Research output: Contribution to conferencePaperpeer-review


In response to calls in the Information Systems literature to contextualize usage, we propose that measuring computer-based multitasking is essential to accurately describe and properly assess the manner in which people use Information Technology. To this end, we develop several multitasking metrics ranging from a very lean dichotomous variable to a very rich measure that combines user, task and technology considerations. Our metrics lay the foundation to conduct larger scale studies focused on computer-based multitasking behavior and to use multitasking as a contextual or intervening variable in other research endeavors on IT usage.

Original languageEnglish (US)
StatePublished - 2009
Externally publishedYes
Event30th International Conference on Information Systems, ICIS 2009 - Phoenix, AZ, United States
Duration: Dec 15 2009Dec 18 2009


Other30th International Conference on Information Systems, ICIS 2009
Country/TerritoryUnited States
CityPhoenix, AZ


  • Activity theory
  • It usage
  • Metrics
  • Multitasking
  • Switching behavior
  • Task
  • User behavior

ASJC Scopus subject areas

  • Information Systems


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