@inproceedings{219f54b3f13e433ba965e2dafeb47c41,
title = "Designing for the deluge: Understanding & supporting the distributed, collaborative work of crisis volunteers",
abstract = "Social media are a potentially valuable source of situational awareness information during crisis events. Consistently, {"}digital volunteers{"} and others are coming together to filter and process this data into usable resources, often coordinating their work within distributed online groups. However, current tools and practices are frequently unable to keep up with the speed and volume of incoming data during large events. Through contextual interviews with emergency response professionals and digital volunteers, this research examines the ad hoc, collaborative practices that have emerged to help process this data and outlines strategies for supporting and leveraging these efforts in future designs. We argue for solutions that align with current group values, work practices, volunteer motivations, and organizational structures, but also allow these groups to increase the scale and efficiency of their operations.",
keywords = "Civic participation, Crisis informatics, Crowdsourcing, Digital volunteers, Disaster response, Machine learning, Natural language processing, Social computing",
author = "Camille Cobb and Ted McCarthy and Annuska Perkins and Ankitha Bharadwaj and Jared Comis and Brian Do and Kate Starbird",
year = "2014",
doi = "10.1145/2531602.2531712",
language = "English (US)",
isbn = "9781450325400",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
publisher = "Association for Computing Machinery",
pages = "888--899",
booktitle = "CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing",
address = "United States",
note = "17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 ; Conference date: 15-02-2014 Through 19-02-2014",
}