Designing automated telephone messages for older adults

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Automated telephone messaging is used to remind patients about appointments, monitor health status, and to provide other health services. Previous research has documented that these systems improve health services delivery to patients, but little attention has been paid to the messages. Well designed messages increase the potential of these systems to provide environmental support for older adults' performance of daily health activities such as appointment attendance. Our research builds on theories that point to the importance of tailoring health information to patients' needs and abilities, and theories that predict improved comprehension when messages are compatible with listeners' knowledge. Our goal is to design the content, organization, and presentation of automated health appointment messages so that they provide environmental support for older adults. We review several studies that have implications for both improving automated health communication and refining the construct of environmental support.

Original languageEnglish (US)
Title of host publicationProceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, Ergonomics for the New Millenium
Pages30-33
Number of pages4
StatePublished - 2000
Externally publishedYes
EventProceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States
Duration: Jul 29 2000Aug 4 2000

Other

OtherProceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
CountryUnited States
CitySan Diego, CA
Period7/29/008/4/00

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ASJC Scopus subject areas

  • Human Factors and Ergonomics

Cite this

Morrow, D. G. (2000). Designing automated telephone messages for older adults. In Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, Ergonomics for the New Millenium (pp. 30-33)