Abstract
"Evaluation quality" is a human construct capable of multiple definitions. Using the literature in product and service quality as a guide, this paper defines and illustrates three approaches to defining quality: a product-based view, a manufacturing-based view, and a user-based view. The paper discusses advantages and disadvantages of each view and describes five dimensions- performance, conformance, product quality, utility, and perceived quality-comprising a com- prehensive view of quality. The paper argues that the emerging profession of evaluation should articulate a vision of quality for its clients.
Original language | English (US) |
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Pages (from-to) | 177-188 |
Number of pages | 12 |
Journal | Evaluation and Program Planning |
Volume | 13 |
Issue number | 2 |
DOIs | |
State | Published - 1990 |
Externally published | Yes |
ASJC Scopus subject areas
- Business and International Management
- Social Psychology
- Geography, Planning and Development
- Strategy and Management
- Public Health, Environmental and Occupational Health