Abstract
"Evaluation quality" is a human construct capable of multiple definitions. Using the literature in product and service quality as a guide, this paper defines and illustrates three approaches to defining quality: a product-based view, a manufacturing-based view, and a user-based view. The paper discusses advantages and disadvantages of each view and describes five dimensions- performance, conformance, product quality, utility, and perceived quality-comprising a com- prehensive view of quality. The paper argues that the emerging profession of evaluation should articulate a vision of quality for its clients.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 177-188 |
| Number of pages | 12 |
| Journal | Evaluation and Program Planning |
| Volume | 13 |
| Issue number | 2 |
| DOIs | |
| State | Published - 1990 |
| Externally published | Yes |
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ASJC Scopus subject areas
- Business and International Management
- Social Psychology
- Geography, Planning and Development
- Strategy and Management
- Public Health, Environmental and Occupational Health
Cite this
Defining "quality" in evaluation. / Schwandt, Thomas A.
In: Evaluation and Program Planning, Vol. 13, No. 2, 1990, p. 177-188.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Defining "quality" in evaluation
AU - Schwandt, Thomas A
PY - 1990
Y1 - 1990
N2 - "Evaluation quality" is a human construct capable of multiple definitions. Using the literature in product and service quality as a guide, this paper defines and illustrates three approaches to defining quality: a product-based view, a manufacturing-based view, and a user-based view. The paper discusses advantages and disadvantages of each view and describes five dimensions- performance, conformance, product quality, utility, and perceived quality-comprising a com- prehensive view of quality. The paper argues that the emerging profession of evaluation should articulate a vision of quality for its clients.
AB - "Evaluation quality" is a human construct capable of multiple definitions. Using the literature in product and service quality as a guide, this paper defines and illustrates three approaches to defining quality: a product-based view, a manufacturing-based view, and a user-based view. The paper discusses advantages and disadvantages of each view and describes five dimensions- performance, conformance, product quality, utility, and perceived quality-comprising a com- prehensive view of quality. The paper argues that the emerging profession of evaluation should articulate a vision of quality for its clients.
UR - http://www.scopus.com/inward/record.url?scp=27644452465&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=27644452465&partnerID=8YFLogxK
U2 - 10.1016/0149-7189(90)90046-Y
DO - 10.1016/0149-7189(90)90046-Y
M3 - Article
AN - SCOPUS:27644452465
VL - 13
SP - 177
EP - 188
JO - Evaluation and Program Planning
JF - Evaluation and Program Planning
SN - 0149-7189
IS - 2
ER -