Defining "quality" in evaluation

Research output: Contribution to journalArticlepeer-review


"Evaluation quality" is a human construct capable of multiple definitions. Using the literature in product and service quality as a guide, this paper defines and illustrates three approaches to defining quality: a product-based view, a manufacturing-based view, and a user-based view. The paper discusses advantages and disadvantages of each view and describes five dimensions- performance, conformance, product quality, utility, and perceived quality-comprising a com- prehensive view of quality. The paper argues that the emerging profession of evaluation should articulate a vision of quality for its clients.

Original languageEnglish (US)
Pages (from-to)177-188
Number of pages12
JournalEvaluation and Program Planning
Issue number2
StatePublished - 1990
Externally publishedYes

ASJC Scopus subject areas

  • Business and International Management
  • Social Psychology
  • Geography, Planning and Development
  • Strategy and Management
  • Public Health, Environmental and Occupational Health


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