Defining "quality" in evaluation

Research output: Contribution to journalArticle

Abstract

"Evaluation quality" is a human construct capable of multiple definitions. Using the literature in product and service quality as a guide, this paper defines and illustrates three approaches to defining quality: a product-based view, a manufacturing-based view, and a user-based view. The paper discusses advantages and disadvantages of each view and describes five dimensions- performance, conformance, product quality, utility, and perceived quality-comprising a com- prehensive view of quality. The paper argues that the emerging profession of evaluation should articulate a vision of quality for its clients.

Original languageEnglish (US)
Pages (from-to)177-188
Number of pages12
JournalEvaluation and Program Planning
Volume13
Issue number2
DOIs
StatePublished - 1990
Externally publishedYes

Fingerprint

evaluation
manufacturing
product
Evaluation
profession
Product quality
performance
service quality
Quality evaluation
Disadvantage
Perceived quality
Manufacturing
Service quality

ASJC Scopus subject areas

  • Business and International Management
  • Social Psychology
  • Geography, Planning and Development
  • Strategy and Management
  • Public Health, Environmental and Occupational Health

Cite this

Defining "quality" in evaluation. / Schwandt, Thomas A.

In: Evaluation and Program Planning, Vol. 13, No. 2, 1990, p. 177-188.

Research output: Contribution to journalArticle

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