Although decision-making represents a fundamental issue in management information systems (MIS), obtaining accurate assessments of the factors affecting employees' decisions may be difficult using traditional methods such as ratings and rankings. Policy capturing, a little-used method in MIS, represents a potentially important alternative to more traditional methods. After demonstrating that policy capturing has been underutilized in MIS, the paper illustrates the use of policy capturing in two decision-making contexts—computer training and software selection. These two studies contrast policy capturing results with more traditional methods, and draw implications for research.
ASJC Scopus subject areas
- Developmental and Educational Psychology
- Arts and Humanities (miscellaneous)
- Social Sciences(all)
- Human-Computer Interaction