@inproceedings{a783f485a9554a1a939c3dfc592f6b71,
title = "Creating an HTML help system for web-based products",
abstract = "There are increasing market demands for information that is fast and easy to obtain and meets the user's immediate needs. This paper explores an online help system as an alternative to books as a venue for user information for software products. An Internet-based help system was developed to more effectively meet users' needs and better reflect the base product. Special tools were required to develop and manage the system. For users who want hardcopy, some printable files were also produced from the online help system.",
keywords = "Hypertext information system, Information architecture, Navigation., Task-oriented help",
author = "Laura Rintjema and Kara Warburton",
note = "Publisher Copyright: {\textcopyright} 1998 ACM.; 16th Annual International Conference on Computer Documentation, SIGDOC 1998 ; Conference date: 24-09-1998 Through 26-09-1998",
year = "1998",
month = sep,
day = "1",
doi = "10.1145/296336.296386",
language = "English (US)",
series = "ACM SIGDOC Annual International Conference on Computer Documentation, Proceedings",
publisher = "Association for Computing Machinery",
pages = "227--233",
booktitle = "Proceedings of the 16th Annual International Conference on Computer Documentation, SIGDOC 1998",
address = "United States",
}