Creating an HTML help system for web-based products

Laura Rintjema, Kara Warburton

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

There are increasing market demands for information that is fast and easy to obtain and meets the user's immediate needs. This paper explores an online help system as an alternative to books as a venue for user information for software products. An Internet-based help system was developed to more effectively meet users' needs and better reflect the base product. Special tools were required to develop and manage the system. For users who want hardcopy, some printable files were also produced from the online help system.

Original languageEnglish (US)
Title of host publicationProceedings of the 16th Annual International Conference on Computer Documentation, SIGDOC 1998
PublisherAssociation for Computing Machinery
Pages227-233
Number of pages7
ISBN (Electronic)158113004X
DOIs
StatePublished - Sep 1 1998
Externally publishedYes
Event16th Annual International Conference on Computer Documentation, SIGDOC 1998 - Quebec, Canada
Duration: Sep 24 1998Sep 26 1998

Publication series

NameACM SIGDOC Annual International Conference on Computer Documentation, Proceedings
VolumePart F129236

Conference

Conference16th Annual International Conference on Computer Documentation, SIGDOC 1998
CountryCanada
CityQuebec
Period9/24/989/26/98

Keywords

  • Hypertext information system
  • Information architecture
  • Navigation.
  • Task-oriented help

ASJC Scopus subject areas

  • Computer Science(all)

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