Coping with errors: The importance of process data in robust sociotechnical systems

Research output: Contribution to conferencePaper

Abstract

This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.

Original languageEnglish (US)
Pages269-278
Number of pages10
StatePublished - Dec 1 2000
EventACM 2000 Conference on Computer Supported Cooperative Work - Philadelphia, PA, United States
Duration: Dec 2 2000Dec 6 2000

Other

OtherACM 2000 Conference on Computer Supported Cooperative Work
CountryUnited States
CityPhiladelphia, PA
Period12/2/0012/6/00

Fingerprint

Museums

Keywords

  • Error analysis
  • Problem solving
  • Process data
  • Workflow
  • Workplace study

ASJC Scopus subject areas

  • Hardware and Architecture

Cite this

Twidale, M. B., & Marty, P. F. (2000). Coping with errors: The importance of process data in robust sociotechnical systems. 269-278. Paper presented at ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, United States.

Coping with errors : The importance of process data in robust sociotechnical systems. / Twidale, Michael Bernard; Marty, P. F.

2000. 269-278 Paper presented at ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, United States.

Research output: Contribution to conferencePaper

Twidale, MB & Marty, PF 2000, 'Coping with errors: The importance of process data in robust sociotechnical systems', Paper presented at ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, United States, 12/2/00 - 12/6/00 pp. 269-278.
Twidale MB, Marty PF. Coping with errors: The importance of process data in robust sociotechnical systems. 2000. Paper presented at ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, United States.
Twidale, Michael Bernard ; Marty, P. F. / Coping with errors : The importance of process data in robust sociotechnical systems. Paper presented at ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, United States.10 p.
@conference{1219f75eb5184eb59683932882311113,
title = "Coping with errors: The importance of process data in robust sociotechnical systems",
abstract = "This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.",
keywords = "Error analysis, Problem solving, Process data, Workflow, Workplace study",
author = "Twidale, {Michael Bernard} and Marty, {P. F.}",
year = "2000",
month = "12",
day = "1",
language = "English (US)",
pages = "269--278",
note = "ACM 2000 Conference on Computer Supported Cooperative Work ; Conference date: 02-12-2000 Through 06-12-2000",

}

TY - CONF

T1 - Coping with errors

T2 - The importance of process data in robust sociotechnical systems

AU - Twidale, Michael Bernard

AU - Marty, P. F.

PY - 2000/12/1

Y1 - 2000/12/1

N2 - This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.

AB - This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.

KW - Error analysis

KW - Problem solving

KW - Process data

KW - Workflow

KW - Workplace study

UR - http://www.scopus.com/inward/record.url?scp=0034449640&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0034449640&partnerID=8YFLogxK

M3 - Paper

AN - SCOPUS:0034449640

SP - 269

EP - 278

ER -