Coping with errors: The importance of process data in robust sociotechnical systems

Research output: Contribution to conferencePaper

Abstract

This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.

Original languageEnglish (US)
Pages269-278
Number of pages10
StatePublished - Dec 1 2000
EventACM 2000 Conference on Computer Supported Cooperative Work - Philadelphia, PA, United States
Duration: Dec 2 2000Dec 6 2000

Other

OtherACM 2000 Conference on Computer Supported Cooperative Work
CountryUnited States
CityPhiladelphia, PA
Period12/2/0012/6/00

Keywords

  • Error analysis
  • Problem solving
  • Process data
  • Workflow
  • Workplace study

ASJC Scopus subject areas

  • Hardware and Architecture

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  • Cite this

    Twidale, M. B., & Marty, P. F. (2000). Coping with errors: The importance of process data in robust sociotechnical systems. 269-278. Paper presented at ACM 2000 Conference on Computer Supported Cooperative Work, Philadelphia, PA, United States.