Comprehensiveness and restrictiveness in group decision heuristic. Effects of computer support on consensus decision making

Gerardine DeSanctis, Marianne J. D'Onofrio, V. Sambamurthy, Marshall Scott Poole

Research output: Contribution to conferencePaperpeer-review

Abstract

The application of heuristic devices has been proposed as one approach to improving consensus decision making. The heuristics are intended to provide problem structuring and, more broadly, to improve the process of interpersonal collaboration in work settings. This study drew from research on group decision making, problem structuring, computer-mediated communication, and technology adoption to compare alternative approaches to delivery of decision heuristics for a task requiring resolution of competing values and preferences. Based on the arguments of adaptive structuration theory and social judgment theory, we hypothesized that the addition of a general heuristic to a specific, computer-based heuristic would improve group consensus; that is, the greater the comprehensiveness of the heuristic, the greater the gain in consensus. We further anticipated that combining general and specific heuristics in an integrated, interactive form would bring additional gains in group consensus.

Original languageEnglish (US)
Pages131-140
Number of pages10
StatePublished - 1989
Externally publishedYes
EventProceedings of the Tenth International Conference on Information Systems - Boston, MA, USA
Duration: Dec 4 1989Dec 6 1989

Other

OtherProceedings of the Tenth International Conference on Information Systems
CityBoston, MA, USA
Period12/4/8912/6/89

ASJC Scopus subject areas

  • Engineering(all)

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