Collaborative automated systems: Older adults' mental model acquisition and trust in automation

Katherine E. Olson, Arthur D. Fisk, Wendy A. Rogers

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Older adults may encounter automated systems in a variety of context such as health care and transportation. Consequently it is important to understand the interactions between system knowledge and reliance. In this ongoing study, we tested 19 older adults on their ability to form an accurate mental model and how they responded to an automated navigation aid that was 70% and 100% reliable. Some older adults were able to form highly accurate mental models and were able to detect when the collaborative automated system was faulty. However, most of the older adults did not form accurate mental models and were likely to inappropriately trust the automation. Training to augment cognition may be helpful for older adults who use collaborative automated systems and have difficulty developing a highly accurate mental model.

Original languageEnglish (US)
Title of host publication53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009
PublisherHuman Factors an Ergonomics Society Inc.
Pages1704-1708
Number of pages5
ISBN (Print)9781615676231
DOIs
StatePublished - 2009
Externally publishedYes
Event53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009 - San Antonio, TX, United States
Duration: Oct 19 2009Oct 23 2009

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume3
ISSN (Print)1071-1813

Other

Other53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009
Country/TerritoryUnited States
CitySan Antonio, TX
Period10/19/0910/23/09

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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