Coaching intercultural communication in a serious game

H Chad Lane, Matthew Hays, Mark Core, Dave Gomboc, Eric Forbell, Milton Rosenberg

Research output: Chapter in Book/Report/Conference proceedingConference contribution


We consider the use of virtual humans and an intelligent tutoring system (ITS) for the teaching of cultural social conventions. Learning occurs in a serious game that requires the learner to establish trust and reach agreements with virtual characters of a different culture. Our tutoring system provides culturally focused learning support during and after the meetings with these virtual characters. In a study intended to determine the effectiveness of the ITS, we found that guidance provided during meetings seemed to improve learners' understandings of culturally-related "phases" in meetings (e.g., when to talk about business) as well as greater success in an unsupported posttest meeting, but with no overall increase in cultural understanding when compared with learning in passive and unguided conditions.

Original languageEnglish (US)
Title of host publicationProceedings - ICCE 2008
Subtitle of host publication16th International Conference on Computers in Education
Number of pages8
StatePublished - 2008
Externally publishedYes
Event16th International Conference on Computers in Education, ICCE 2008 - Taipei, Taiwan, Province of China
Duration: Oct 27 2008Oct 31 2008


Other16th International Conference on Computers in Education, ICCE 2008
Country/TerritoryTaiwan, Province of China


  • Cultural awareness
  • Intelligent tutoring systems
  • Intercultural communication
  • Intercultural competence
  • Interpersonal skills
  • Serious games

ASJC Scopus subject areas

  • Computer Science (miscellaneous)
  • Education


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