Changing the Venues but Not Changing Our Tune: Service Model Transition at a Music and Performing Arts Library

Research output: Contribution to journalArticlepeer-review

Abstract

The goal of this quantitative study is to explore the effect of consolidating circulation and reference functions at a single service point in a specialized setting, namely, a large academic music and performing arts library. It analyzes reference transactions before and after the merging of reference and circulation service points. Transaction trends are evaluated based on location within the library, type of question, and question complexity. The authors find that there are significant impacts on reference staff time due to consolidating desks, but the closer proximity led to an increase in activity and allows for referrals that are more successful.
Original languageEnglish (US)
Pages (from-to)31-43
Number of pages13
JournalReference and User Services Quarterly
Volume59
Issue number1
DOIs
StatePublished - Dec 11 2019

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

Fingerprint

Dive into the research topics of 'Changing the Venues but Not Changing Our Tune: Service Model Transition at a Music and Performing Arts Library'. Together they form a unique fingerprint.

Cite this