TY - JOUR
T1 - Changing the Venues but Not Changing Our Tune
T2 - Service Model Transition at a Music and Performing Arts Library
AU - Lambaria, Kate
AU - Dougan Johnson, Kirstin
N1 - Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2019/12/11
Y1 - 2019/12/11
N2 - The goal of this quantitative study is to explore the effect of consolidating circulation and reference functions at a single service point in a specialized setting, namely, a large academic music and performing arts library. It analyzes reference transactions before and after the merging of reference and circulation service points. Transaction trends are evaluated based on location within the library, type of question, and question complexity. The authors find that there are significant impacts on reference staff time due to consolidating desks, but the closer proximity led to an increase in activity and allows for referrals that are more successful.
AB - The goal of this quantitative study is to explore the effect of consolidating circulation and reference functions at a single service point in a specialized setting, namely, a large academic music and performing arts library. It analyzes reference transactions before and after the merging of reference and circulation service points. Transaction trends are evaluated based on location within the library, type of question, and question complexity. The authors find that there are significant impacts on reference staff time due to consolidating desks, but the closer proximity led to an increase in activity and allows for referrals that are more successful.
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U2 - 10.5860/rusq.59.1.7223
DO - 10.5860/rusq.59.1.7223
M3 - Article
SN - 1094-9054
VL - 59
SP - 31
EP - 43
JO - Reference and User Services Quarterly
JF - Reference and User Services Quarterly
IS - 1
ER -