Challenges of using groupware to teach groupware

Groupware is defined as software, systems, and services that help groups of workers do their jobs better [2]. Computer Supported Cooperative Work is defined by Greif and Cashman as the support of multiple individuals working together with computer systems [1]. Groupware is currently a widespread tool in the professional community [3]. To educate and prepare students in these areas, many universities are teaching their students groupware and CSCW. In some educational environments, commercial systems are available, while in others, less sophisticated utilities are used. While groupware enables people to work together in groups over a network, the group process is also important. The panel discussed technical support and system issues in teaching groupware as well as implications for teaching group process.