Brokering language and culture: Can Ad Hoc interpreters fill the language service gap at community health centers?

Christopher Rollo Larrison, Daniel Velez-Ortiz, Pedro M. Hernandez, Lissette Piedra, Andrea Goldberg

Research output: Contribution to journalArticle

Abstract

The purpose of the research was to explore the ability of ad hoc interpreters to integrate into the organizational climate at a federally qualified community health clinic (CHC) and create satisfactory services for limited-English-proficiency clients. Survey and interview data were gathered from staff (n = 17) and Latino clients (n = 30). The data indicate that clients felt satisfied with interpreters. Some friction existed between the interpreters and the medical staff due to incongruent expectations. The CHC's organizational climate and the interpreters' commitment to the Latino community mediated the impact of these tensions on services and satisfaction. The study offers important insight into how ad hoc interpreters can become professional medical interpreters within a limited-resource service environment.

Original languageEnglish (US)
Pages (from-to)387-407
Number of pages21
JournalSocial Work in Public Health
Volume25
Issue number3-4
DOIs
StatePublished - May 1 2010

Fingerprint

Community Health Centers
interpreter
Hispanic Americans
Language
Aptitude
Friction
Medical Staff
language
health
community
Interviews
Health
Research
climate
staff
commitment
ability
interview
resources
Surveys and Questionnaires

Keywords

  • Community health clinics
  • Health access
  • Interpreters
  • Latinos
  • Limited-English-proficient clients
  • Organizational climate

ASJC Scopus subject areas

  • Health(social science)
  • Health Policy
  • Public Health, Environmental and Occupational Health

Cite this

Brokering language and culture : Can Ad Hoc interpreters fill the language service gap at community health centers? / Larrison, Christopher Rollo; Velez-Ortiz, Daniel; Hernandez, Pedro M.; Piedra, Lissette; Goldberg, Andrea.

In: Social Work in Public Health, Vol. 25, No. 3-4, 01.05.2010, p. 387-407.

Research output: Contribution to journalArticle

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