TY - GEN
T1 - Bitter sweet or sweet bitter? How valence order and source identity influence feedback acceptance
AU - Wu, Y. Wayne
AU - Bailey, Brian P.
N1 - Publisher Copyright:
© 2017 ACM.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2017/6/22
Y1 - 2017/6/22
N2 - Content creators are less receptive to feedback with negative valence, and such feedback is frequently received online. To address this problem, we propose a novel method that orders a set of feedback based on its valence; using the feedback with positive valence to mitigate the effects of the negative valence feedback. To test the method, participants (N=270) wrote a story for children based on a given illustration and then revised their story after receiving a set of feedback. The feedback set was delivered with different valence orders and with different source identity cues. We measured participants' affective states, perceptions of the feedback and its source, revision extents, and story quality. Our main result is that presenting negative feedback last improved content creators' affective states and their perception of the feedback set relative to placing the negative feedback in other positions. This pattern was consistent across all feedback source conditions. The work contributes a simple and novel way to order a set of feedback that improves feedback receptivity.
AB - Content creators are less receptive to feedback with negative valence, and such feedback is frequently received online. To address this problem, we propose a novel method that orders a set of feedback based on its valence; using the feedback with positive valence to mitigate the effects of the negative valence feedback. To test the method, participants (N=270) wrote a story for children based on a given illustration and then revised their story after receiving a set of feedback. The feedback set was delivered with different valence orders and with different source identity cues. We measured participants' affective states, perceptions of the feedback and its source, revision extents, and story quality. Our main result is that presenting negative feedback last improved content creators' affective states and their perception of the feedback set relative to placing the negative feedback in other positions. This pattern was consistent across all feedback source conditions. The work contributes a simple and novel way to order a set of feedback that improves feedback receptivity.
KW - Creativity support tools
KW - Crowdsourcing
KW - Design
KW - Feedback
UR - http://www.scopus.com/inward/record.url?scp=85025617796&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85025617796&partnerID=8YFLogxK
U2 - 10.1145/3059454.3059458
DO - 10.1145/3059454.3059458
M3 - Conference contribution
AN - SCOPUS:85025617796
T3 - C and C 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Creativity and Cognition
SP - 137
EP - 147
BT - C and C 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Creativity and Cognition
PB - Association for Computing Machinery, Inc
T2 - 2017 ACM SIGCHI Conference on Creativity and Cognition, C and C 2017
Y2 - 27 June 2017 through 30 June 2017
ER -