Beyond Investigations: Differential Response in Child Protective Services

Until relatively recently, the only way that most Child Protective Services (CPS) systems could respond to allegations of child abuse and neglect was through an investigation. Concerns with certain elements of this approach to child protection led to the development of a CPS reform known as Differential Response. This chapter will describe the key elements of a Differential Response approach to child protective services and highlight how it differs from a traditional investigative approach. Although a core set of practice elements have been defined that characterize Differential Response systems, wide variations in practice exist between systems, several of which will be described. Differential Response has been evaluated in several rigorous experimental and quasi-experimental studies; a summary and critical review of the current evidence is provided, as well as suggestions for next steps.